Terms & Conditions

Information Collection and Use

We collect personally identifiable information for the sole purpose of registering a user for our web site.
We are the sole owner of the personally identifiable information collected on this site.
We will not disclose, share, transfer, sell or rent personally identifiable information to any third party. Any information given to/received by us is treated with utmost care and confidence.
We would not display or make publicly available, whether through online directories, customer lists or otherwise, the personally identifiable information collected.

Links

This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. This privacy policy applies solely to information collected by this website.


Special Promotion

Members will occasionally receive email on special promotions we hold. Out of respect for the privacy of our users, users may opt-out of receiving these communications by replying to unsubscribe in the subject line in the email at sales@fossil.com.sg.


Correction/Updating Personal Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update or remove your personal data at the member information page or by emailing sales@fossil.com.sg.


Shipping Delays

Customer agrees that it will not hold Fossil Collections Pte Ltd accountable for delays in delivery occasioned by acts of God or other circumstances over which we have no direct control. Factory shipment or delivery dates are the best estimates of our suppliers, and in no case shall Fossil Collections Pte Ltd be liable for any consequential or special damages arising from any delay in delivery.


Overages and Shortages

We try to produce your order in the exact quantity ordered, but this is not always possible due to quality control efforts and fast running machines. We reserve the right to ship and subsequently bill or credit, your charge card or account, for up to 10% over or under the desired quantity.

Site Pricing

While we make best efforts to keep our site up to date, from time to time actual market conditions may change the price of a product. We reserve the right to change prices on the site at anytime. If a site price is incorrect on an item that you ordered, we will contact you immediately with the most updated price or help you choose a different item that is within your budget.

 

Feedback

We welcome your feedback. Should you feel dissatisfied with any of our goods or services, please contact us at Tel: (65) 6738-4541, Email: sales@fossil.com.sg.

 

Child Protection

We take the privacy of children seriously. We therefore request that anyone under 16 years of age does not transact on this site, nor submit to us any personal information.

 

Quality Assurance and Refund Policy

Product Guarantee

 

Fossil Collection cares about our customers. If you are not satisfied with the quality of your product, come to us and we'll gladly arrange for a replacement or refund. However, please read through the following terms and conditions to help us serve you better.

 

Replacement Policy

Please note that any requests for replacement or refund have to reach us within 3 days of delivery via phone: 6738-4541, or email: sales@fossil.com.sg.

Please remember to state the order number, date and time of delivery, item and quantity to be replaced, reasons for rejection, and preferred date of delivery.

Please retain the original goods and return them via our delivery personnel so that we can follow up on the quality.

In the case of a refund, we will credit your account based on the purchase value of the returned goods. This credit can be used for future purchases and is valid for 30 days from the date of issue.

 

Short/Wrong Delivery

Customers are advised to check the goods received upon delivery. Any short or wrong delivery should be highlighted to our delivery personnel on the spot or to our customer service within 24 hours.

The affected item will then be deleted from the invoice. Alternatively, we will credit you the difference on your next purchase.

 

Pricing Information

While we try our best to provide accurate and up-to-date information about our products on printed material such as product list and our website, the invoice accompanying the delivery contains the most updated product prices.

If you are not satisfied with any changes in price, you may reject the particular product when it is delivered. We shall not be liable to make any compensation due to these price differences.

As a responsible business operator, we strive to protect the confidentiality, integrity and availability of all customer data against errors, sabotage, fraud and breach of privacy.

We also strive to maintain the integrity of our information systems in order to ensure excellent service to our customers at all times.

All our staff, customers and suppliers who are users of the Company's information systems are responsible and accountable for the security of the information within their areas of responsibility.

Any unauthorized use or modification to the Company's information systems is a serious offence. We will take disciplinary or legal action against anyone who uses or modifies the Company's information systems without authorization.

 

Francis Wou
Managing Director
FOSSIL COLLECTIONS PTE LTD